Service & Repair Centre
IMPORTANT: If you would like to enquire about sending a product in for service/repair from outside of the U.K. Please contatct us before ANY additional steps are taken, or risk losing your product. We DO NOT cover costs for importing goods outside of the U.K. If ignored your product will likely not reach us & risk being lost or destroyed.
We offer full warranty and repair support to all the products we sell to ensure they are repaired to the manufacturer’s high standards.
Have peace of mind when you order with SWATCOM with our quick and easy returns policy for faulty goods.
We are ISO9001:2015 accredited to ensure the highest quality workmanship is maintained.
All warranty claims MUST be supported by ”Proof of Purchase“. If you do not provide ”Proof of Purchase“ you will be charged a Fixed Rate Repair price for your product. For more information, please see our Terms & Conditions.
Proof of Purchase
Proof that the product was purchased from Talking Headsets Ltd or other recognized retailer. This could be a sales receipt or other evidence such as a bank statement or packaging.
Please ensure you return your goods securely as we are not responsible for the goods whilst in transport. Please also ensure the Service/Repair form is filled out & enclosed with the returning item.
Fixed Price Repairs
|SWATCOM 2talk Headsets
|SWATCOM 1 PTT / PTT7000
We offer a fixed price repair on certain products which guarantee the product will be repaired and restored to its best possible working order. This service consists of the following procedures.
- Full product diagnosis
- Hygiene kit and wind socks replacement (headsets only)
- Service Headband slides as standard
Battery compartment service and battery replacement if required
- Wiring serviced
- PCB board replacement if required (depending on model)
- Other replacement parts if damaged
If you have any queries regarding repairs please e-mail: email@example.com
We aim to have products estimated (if required) & repaired within 2 working weeks upon receipt. When returning a product, ensure you provide any information describing any faults found. This will assist our technicians to correctly identify the problems you’ve encountered alongside any other discovered faults.
Upon receipt of your faulty product, we will attempt to notify you via email confirming that we have received the product/s, which will have been allocated a Service Call ID reference, derived from our SAP business management system.
If you require an estimate for your repair please ensure you notify us, otherwise we carry out a fixed price repair and refurbish accordingly (tariff below). Estimates that are subsequently declined will be subject to a minimum £15.00 + VAT charge along with £8.50 carriage charge if the product is to be returned
Download the Service/Repair Form
To save the form to your computer, right click the link, then choose ’save as‘ or just ’click‘ to open the form in a new window.